Back in June I received a letter from a certain service provider we had at home that the card that they were withdrawing monthly payments from was about to expire. Shortly after that I received another letter from the company that they were going out of business. Seeing this I of course didn’t call to give them the new card number.
As predicted the service was shut off and where my husband was laid off from his job shortly after, I didn’t bother to get a new service provider.
So last night I’m watching tv with hubby and the phone rings. I get a call from what I thought was a telemarketer (you know how you get a pause before someone actually gets on the line). Don’t ask me why I didn’t just hang up. It ends up being a woman from another service provider letting me know that I was now past due 4 months worth of payments equalling $200 total. I told her I didn’t know what she was talking about.
Apparently the company I had originally been dealing with was sold to another provider and I was not notified of this. I tried to explain that I hadn’t had service in months and purposely didn’t update the account where they were going out of business. She told me to cancel then I would have to pay a penalty. WTH? I said, penalty on what? I haven’t had service here in quite some time.
So anyways, to make a long story short, until I can get this resolved, they credited my account $50 to keep me from going into collection status. I pretty much went through the roof. I told them that I would refuse to pay on the grounds that I never had service. I never received so much as a bill from them. How the hell do I owe them money?
Well, I’ve calmed down now but receiving a call like that on a Friday evening is pretty much the last thing anyone would want to hear. Why is it when companies screw up its us that has to prove their wrong doing?